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3 months ago
Some smells don’t wash out with a regular clean. Get to the real source of smoke, pet or mould odours, not just a temporary mask over them. Book your free quote today.
Real feedback from real Melbourne customers, not handpicked quotes. Read Our Customer Reviews.
3 months ago
Really happy with service, communication clear, carpets came up great, good price. Would recommend highly and will use again in future
7 months ago
Crystal Clean Carpet & Tiles recently cleaned my bedroom carpet. They did an excellent job and the carpet is now spotless. I was very happy with the results and would definitely use them again. Excellent value for money.
1 year ago
In one word, professional service by a professional. Wine stain was removed to the best of their ability and it's hardly noticeable now. Arrived on time, set the expectations and got the job done. Highly recommended.ll
6 years ago
We got Crystal Clean Carpet and Tiles for our end of lease carpet steam cleaning. Fully carpeted 3 bedroom house (with carpeted dining and living). The customer service was terrific, Saydee was very professional and friendly. Steam cleaning was done in excellent condition, we received out bond back in full. Overall, great quality service. Would recommend to anyone looking to steam clean their place (very affordable).
13 years ago
We recently had Crystal Clean Carpet's come out to our home to steam clean our carpet. We live in a share house with very old cream carpet that receives a large amount of foot traffic. The carpet had a number of stains and walked in dirt which previously could not be removed by dry cleaning. The results from our recent clean by Crystal Clean Carpets is AMAZING! All the stains have been removed and we could not be happier with how the carpet looks now. The workman was friendly, quick and thorough with his work and I would highly recommend their service for both carpets and shower cleaning.
Cigarette smoke, cooking smells, pet accidents and mould don’t just sit on the surface of your carpet or furniture. They work their way into fibres, underlay, walls and even ceilings, which is why air fresheners and a standard vacuum rarely solve the problem for long.
Crystal Clean Carpet & Tiles treats the odour at its source across Melbourne homes and businesses, rather than covering it up.
Odour removal is one of our more involved services, because the smell is usually embedded in more than one surface at once.
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We assess the type and severity of the odour, whether it's cigarette smoke, cooking smells, pet odours or mould, and identify every affected surface, including carpets, upholstery, curtains, walls, ceilings and other porous materials.
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We protect floors and furniture, install corner protectors where equipment may contact walls, cover sensitive items if required, and ensure adequate ventilation throughout the job.
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A high concentration cleaning solution is applied with specialised sponges to remove odour-causing residues from walls, ceilings, fixtures and fittings, flooring, upholstery and other absorbent materials, and left to dwell so it can break down trapped odours at the source.
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Surfaces are gently agitated where appropriate to improve product penetration and effectiveness.
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A fogger device turns liquid deodoriser into a fine mist, reaching into cracks, crevices and porous surfaces that a spray or wipe simply cannot get into, neutralising odour in the air itself as well as in the materials around it.
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Depending on what's affected, be it carpet, rugs, upholstery or tile and grout, we use a truckmounted or portable system to remove embedded dirt, residues, allergens, odours and cleaning solution.
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Air movers and ventilation are used where required to speed up drying and improve air circulation.
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We check the completed work and, where relevant, let you know if a severe, long-term or deeply absorbed odour may need additional treatments, sealing, or replacement of affected materials for full removal.
Odour usually lingers because it has soaked into something porous rather than sitting on a hard, sealed surface. Cigarette smoke settles into curtains, walls and ceilings as well as carpet. Pet accidents can soak through carpet into the underlay beneath it. Mould odour often points to a moisture source that needs addressing, not just a smell to be cleaned away. Identifying exactly what’s holding the odour is the first and most important step in actually solving it.
In most cases, yes, particularly when treated before it has had years to set in. Our process combines targeted odour treatment with fogging and hot water extraction to reach both the surface and what’s trapped underneath. If the odour is paired with a visible stain, our spot and stain removal service can be carried out alongside the odour treatment for a more complete result.
Odour treatment can neutralise the smell associated with mould, but if there’s an ongoing moisture source, such as a leak or poor ventilation, the odour is likely to return unless that underlying cause is also addressed. Our technician will let you know during inspection if what you’re smelling points to a bigger issue than surface odour alone.
We use biodegradable, non-toxic solutions during odour treatment, so nothing harmful is left behind in your home once the smell is gone. As with every service we offer, we use premium-grade products rather than cheaper alternatives, because odour treatment in particular relies on the solution actually breaking down the source, not just masking it temporarily.
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Our technicians hold Certificate III in Asset Maintenance (Carpet Cleaning), code PRM30604, through Jena Dyco International. We carry $20,000,000 in public liability insurance through Allianz, and were awarded the Word of Mouth Service Award every year from 2014 to 2018.
Odour removal costs depend on how many rooms or surfaces are affected, the type and severity of the odour, and whether fogging alone is enough or a fuller hot water extraction is also needed. Smoke damage across a whole home is a different job to a single pet stain in one room, so we assess before quoting, no obligation, no guesswork.
Most odour noticeably improves straight after treatment, though very deep or long-standing smells can take a little longer to fully dissipate as materials finish drying. Our technician will give you a realistic expectation based on what we find during inspection.
Yes. Our process covers any affected absorbent surface, including curtains, upholstery and soft furnishings, not just carpet and flooring.
Yes, we use biodegradable, non-toxic products during fogging. We’ll also let you know if it’s best to ventilate the space for a short period after treatment.
In rare cases, yes. Deeply absorbed odour in materials like underlay, plaster or timber can sometimes remain even after treatment, particularly if the source was long-standing. Where this applies, our technician will explain it clearly during the final inspection rather than after the job is done.
Yes, our odour removal work is backed by our 100% Satisfaction Guarantee
Odour rarely shows up on its own. Here’s what else Melbourne customers often book alongside odour treatment.
Deep hot water extraction cleaning for fitted carpet throughout your home.
Fabric-safe cleaning for sofas, couches and other upholstered furniture.
Structural drying and restoration for homes affected by leaks, flooding or moisture damage.
Ready to get rid of a smell that just won’t go away? Our Melbourne team is ready to help, with a free, no-obligation quote and no set prices published, just an honest look at what’s causing it.