Last updated: 5 Sep 2026
Crystal Clean Carpet & Tiles Pty Ltd (ABN 25 128 669 652) (“Crystal Clean,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, request a quote, or use our carpet, tile, and cleaning services.
By using our website or engaging our services, you agree to the collection and use of information as described in this policy.
Crystal Clean Carpet & Tiles Pty Ltd is a Melbourne-based carpet, tile, and upholstery cleaning business, servicing residential and commercial customers across Melbourne.
Contact details Email: info@crystalcleanmelbourne.net.au Phone: 1300 767 760 Service area: Melbourne Metro, VIC ABN: 25 128 669 652
We do not publish a street address for this business, as our office is a private residential address. All correspondence should be directed to the contact details above.
We only collect personal information that is reasonably necessary to provide our services and operate our business. This may include:
We do not knowingly collect sensitive information (such as health information) unless you voluntarily provide it, for example if you mention allergies or health reasons relevant to a cleaning request.
Payments are made in person by cash or via local bank transfer. We do not collect or store any payment card details, and we do not process payments through our website.
We collect personal information when you:
We may also automatically collect limited technical information when you visit our website, such as your IP address, browser type, device type, and pages visited, through cookies and analytics tools. See Section 8 (Cookies and Website Analytics) below.
We use personal information to:
We do not use personal information for any purpose unrelated to the reasons it was collected, unless required or authorised by law, or with your consent.
We may use your contact details to send you information about our services, offers, or updates, but only where you would reasonably expect this or where you have given consent.
You can opt out of receiving marketing communications from us at any time by:
We will not charge you for opting out, and we will process your request within a reasonable time.
We use Mailchimp, an email marketing platform, to send these communications. Mailchimp may store your email address and related data on servers located outside Australia. See Section 7 (Overseas Disclosure) for more detail.
We do not sell or rent your personal information to third parties.
We may disclose personal information to:
Any third party we share personal information with is only permitted to use it for the purpose we disclose it for, and is expected to handle it securely.
We use a small number of third-party tools that may store or process personal information on servers located outside Australia, including in the United States:
Our website hosting provider may also store data outside Australia. [CONFIRM: hosting provider name and country, once the new WordPress site is live.]
Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles, including relying on these providers’ own privacy and security commitments. You can review Google’s, Meta’s, and Mailchimp’s privacy policies directly for further detail on how each handles data.
Our website uses cookies and similar tracking technologies to understand how visitors use our site and to improve user experience. Specifically, we use:
These tools may place cookies on your device and collect data about your browsing activity on our website. You can control or disable cookies through your browser settings at any time. Disabling cookies may affect how parts of our website function, but will not prevent you from contacting us or requesting a quote.
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes:
No method of transmission over the internet or electronic storage is completely secure, and while we take reasonable steps to protect personal information, we cannot guarantee absolute security.
We retain personal information only for as long as necessary to fulfil the purposes it was collected for, including any legal, accounting, or reporting requirements. When personal information is no longer needed, we take reasonable steps to securely destroy or de-identify it.
You have the right to request access to the personal information we hold about you, and to request that we correct any information that is inaccurate, out of date, incomplete, or misleading.
To request access or correction, contact us at:
Email: info@crystalcleanmelbourne.net.au Phone: 1300 767 760
We will respond to your request within a reasonable timeframe. In some circumstances, we may need to verify your identity before providing access, and there may be limited circumstances under the Privacy Act where we are not required to provide access.
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you can lodge a complaint with us directly:
Email: info@crystalcleanmelbourne.net.au Phone: 1300 767 760
We will investigate your complaint and respond within a reasonable time.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au Phone: 1300 363 992
Our website and services are intended for use by adults. We do not knowingly collect personal information from children without parental or guardian consent.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on this page with a revised “Last updated” date.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Crystal Clean Carpet & Tiles Pty Ltd Email: info@crystalcleanmelbourne.net.au Phone: 1300 767 760 ABN: 25 128 669 652