- Guarantee
Our 100% Satisfaction Guarantee
Every service we provide is backed by a genuine guarantee, not fine print designed to avoid honouring it. Here’s exactly what that means.
- Actually Means
A Guarantee That Actually Means Something
A lot of cleaning companies put “guaranteed” on their website without ever explaining what that actually promises, or how a customer is supposed to act on it if something isn’t right. We’d rather be specific.
Our 100% Satisfaction Guarantee applies to every one of the 14 services we offer across Melbourne, from carpet and rug cleaning through to tile, hard floors, water damage restoration and exterior surfaces. If the standard of work falls short, we make it right, not as a favour, but because it’s the standard we hold ourselves to on every job.
- Covers
What Our Guarantee Covers
Our guarantee covers the standard and quality of the cleaning work itself. If you're not satisfied with the result of a service we've carried out, whether that's a stain that wasn't properly addressed, an area that was missed, or a finish that doesn't meet a genuine professional standard, get in touch and we'll address it directly.
This applies across every service we offer, including carpet steam cleaning, upholstery and mattress cleaning, tile and grout cleaning, and our exterior and restoration services. Whatever you've had done, if the workmanship isn't right, we want to know.
What Happens If You're Not Satisfied
If something about the finished job doesn’t meet a fair, professional standard, here’s what to do.
Get in touch as soon as possible after the job, ideally within a few days, so the issue is still easy for us to assess and address. Describe what you’re not happy with as specifically as you can, whether that’s a particular area, stain or result. From there, we’ll arrange to come back and address the concern directly, at no additional cost to you, where the issue falls within the standard of work we’re responsible for.
We’d rather have this conversation directly with you than have you leave unhappy without telling us. A genuine guarantee only means something if it’s easy to actually use.
What Our Guarantee Doesn't Cover
We think it’s more honest to be upfront about the edges of what a guarantee like this can reasonably promise, rather than let the wording imply more than it can deliver.
Our guarantee covers the standard of our cleaning workmanship. It doesn’t guarantee outcomes that depend on factors outside the cleaning itself, for example, the result of a rental bond inspection, which depends on the overall condition of a property and decisions made by a property manager or landlord, not the carpet clean alone. Similarly, with services like water damage restoration, pre-existing damage, long-term deterioration or materials that were already beyond restoration aren’t something a cleaning guarantee can reverse, our technicians will always tell you honestly during inspection what’s realistically achievable, before work begins.
If a specific stain, odour or surface issue is unlikely to fully resolve, we’ll tell you that upfront rather than let a guarantee create an expectation we can’t meet.
Why We Back This With Real Credentials
A guarantee is only as good as the work standing behind it. Our technicians are trained to Certificate III in Asset Maintenance (Carpet Cleaning), code PRM30604, through Jena Dyco International, and we carry $20,000,000 in public liability insurance through Allianz. We’ve also been recognised with the Word of Mouth Service Award every year from 2014 to 2018, awarded directly by past customers, not through paid advertising.
Learn more about our company and the credentials behind our work.
- Google Reviews
Real Feedback From Real Customers
Our guarantee exists because we’d rather fix a problem than let a customer walk away disappointed. Read genuine reviews from past customers to see how that plays out in practice.
- Questions
Frequently Asked Questions
How long after my service can I raise a concern?
Get in touch as soon as possible, ideally within a few days of the job being completed, so the issue is still straightforward for us to assess and address properly.
Will I be charged again if you need to come back?
No, where an issue falls within the standard of work we’re responsible for, we’ll address it at no additional cost.
Does the guarantee cover getting my bond back after an end of lease clean?
Our guarantee covers the standard of our cleaning work. A bond inspection outcome depends on the overall condition of the property and decisions made by your property manager or landlord, which sit outside what a cleaning guarantee alone can control. Read more on our end of lease cleaning page.
What if a stain or odour genuinely can't be fully removed?
Some stains, odours or damage are beyond what any cleaning process can fully reverse. Our technicians will tell you this honestly during inspection, before work begins, rather than let our guarantee imply a result we can’t deliver.
Does the guarantee apply to every service you offer?
Yes, all 14 services are covered by the same guarantee. See our full range of services.
Book With Confidence
Ready to book a service backed by a guarantee we actually stand behind? Get in touch for a free, no-obligation quote.