Answers to the questions Melbourne customers ask us most, about booking, pricing, credentials and how we work. Can’t find yours? Just ask.
We don’t publish set prices anywhere on this site, since every home, business and job is genuinely different. Get in touch and we’ll assess your specific job and give you a free, honest, no-obligation price.
This depends on the service and the time of year. Some jobs can be arranged within a day or two, while busier periods, such as end of lease cleaning around common moving dates, are worth booking a little further ahead where possible.
Not necessarily, as long as we have confirmed access to the property, whether that’s you being present, a key arrangement, or a lockbox code. Let us know what works for you when you book.
Yes, many customers combine services in a single visit, for example carpet cleaning alongside tile and grout, or window cleaning alongside gutter cleaning. Browse our full range of services or just tell us what you need when you get in touch.
In many cases, a phone or written description is enough for an honest estimate. Larger commercial jobs, water damage restoration, or properties with unusual access may need a closer look before we can quote accurately.
Carpet, tile and floor cleaning genuinely depends on the size of the area, the level of soiling, and the specific material involved, so a flat, published price would either be inaccurate for most homes or misleadingly low just to get people to call. We’d rather give you an honest number based on your actual job.
We aim to give you an accurate quote upfront based on the details you provide. If something significantly different from what was described becomes apparent on the day, we’ll always discuss it with you before proceeding, not after.
Get in touch with our team directly for our current accepted payment methods for your specific job.
Both. Our technicians are trained to Certificate III in Asset Maintenance (Carpet Cleaning), code PRM30604, through Jena Dyco International, covering advanced stain removal, upholstery and fabric cleaning, hard floor care, carpet cleaning, and health and safety. Learn more about our credentials on our About Us page.
Yes, we carry $20,000,000 in public liability insurance through Allianz, covering both residential and commercial jobs.
Yes, we operate as a registered company, Crystal Clean Carpet & Tiles Pty Ltd, and no additional state or local licensing is required for the services we offer beyond standard business registration.
We are not currently IICRC certified. Our technicians are trained through Jena Dyco International, a genuine industry training body, and hold Certificate III in Asset Maintenance (Carpet Cleaning), code PRM30604.
Yes. We use biodegradable, non-toxic solutions across every service we offer, and choose premium-grade cleaning chemicals over cheaper alternatives for a better, safer result.
We clean using a Prochem Everest 650 HP truckmounted system, professional equipment built for genuine deep cleaning rather than a surface-level refresh.
This varies by service and by the size of the area involved. Our team will give you a realistic time estimate when you book, based on your specific job.
Drying time depends on the service, the material involved, and factors like humidity and airflow in the space. Our technician will give you a realistic estimate for your specific job on the day.
Yes, every service we provide is backed by our 100% Satisfaction Guarantee.
Get in touch as soon as possible after the job, describe what you’re not satisfied with, and we’ll arrange to address it directly. Read the full details of our guarantee for exactly what this covers.
Our guarantee covers the standard of our cleaning workmanship. Outcomes that depend on factors outside the clean itself, such as an overall bond inspection, sit outside what a cleaning guarantee can control. See our guarantee page for the full explanation.
We service homes and businesses across Melbourne, with a strong focus on the bayside and south-eastern suburbs, including Frankston, the Mornington Peninsula, Bentleigh, Chelsea and Cranbourne. Check our full locations page to see if we cover your specific suburb.
Both. We work across residential and commercial properties throughout Melbourne, including schools and motels, which is actually where this business started back in 2007.
If you couldn’t find the answer here, get in touch directly and we’ll help you out.
Get a free, no-obligation quote for your home or business today.